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FAQ

  • Q How can distributors request catalogs, samples or quotations?

    A

    Distributors can contact XC Medico through our website, email or official WhatsApp channel. Please include your company, country, products of interest, estimated quantity and destination market so we can provide the appropriate catalog, sample information and quotation.

  • Q What is the minimum order quantity?

    A

    MOQ depends on the product, model, size combination, packaging and customization requirements. Send us your product list, estimated quantity and destination market, and our team will confirm the applicable MOQ, sample availability and lead time.

  • Q Can XC Medico provide matched surgical instruments?

    A

    Yes. Matched surgical instruments and instrument sets are available for many XC Medico implant systems. The exact implant, instrument configuration and compatibility should be confirmed with our technical team before ordering.

  • Q What quality certifications does XC Medico hold?

    A

    XC Medico operates an ISO 13485-certified quality management system. Selected products may have applicable CE documentation or FDA 510(k) clearance. Customers should request current, product-specific certificates and regulatory documents for their destination market.

  • Q Does XC Medico provide OEM and ODM services?

    A

    Yes. Our OEM/ODM process can include requirement review, engineering evaluation, sample verification, packaging and labeling confirmation, mass production and quality documentation. Project scope, MOQ, lead time and confidentiality arrangements are confirmed individually.

  • Q What orthopedic implant systems does XC Medico manufacture?

    A

    XC Medico supplies trauma, spine, joint reconstruction, sports medicine, external fixation and CMF/maxillofacial systems. Available products include implants, matched surgical instruments and instrument sets. Models, materials and regulatory availability vary by market.

  • Q Is XC Medico an orthopedic implant manufacturer?

    A

    Yes. XC Medico is an orthopedic implants and surgical instruments manufacturer based in Changzhou, China. We serve distributors, hospitals and medical device brands with implant systems, matched instruments and OEM/ODM manufacturing support.

  • Q What certifications do your orthopedic products hold?

    A XC Medico is an  ISO 13485:2016  certified manufacturer. Our external fixation devices hold CE certification and are registered with FDA (Class I/II) where applicable. Please ask our team for specific certificate documents.
  • Q Do your external fixators come sterile or non-sterile?

    A Generally, our external fixator sets and instruments are supplied  non-sterile  and must be sterilized by the hospital (autoclave) before use. However, sterile packaging options are available upon request for specific orders.
  • Q Are your fixator components compatible with other major brands?

    A Yes, our  Modular External Fixation System  is designed with universal compatibility in mind. Our connecting rods and clamps can often be used interchangeably with mainstream international systems, offering flexibility for surgeons.
  • Q What materials are used in your External Fixation Systems?

    A Our systems are manufactured using medical-grade  Titanium Alloy Stainless Steel , and high-strength  Carbon Fiber  (for radiolucent connecting rods). All materials are biocompatible and meet ISO standards.
  • Q How can I get a precise quote?

    A Please contact our sales team via the form below or WhatsApp. To receive an accurate quote, please specify the  Product Series  (e.g., Ilizarov, Monolateral),  Material preference  (Titanium/SS/Carbon Fiber), and  Quantity . We usually respond within 24 hours.
  • Q What is the Minimum Order Quantity (MOQ)?

    A To support new partners, we offer a flexible MOQ. You can order  as low as one set  (instrument box + implants) to start. We are committed to growing with our distributors.
  • Q What is the lead time for External Fixator orders?

    A For standard stock items (e.g., Mono-lateral frames, Schanz screws), we ship within  72 hours . For customized orders or large-scale OEM production, the lead time is typically  15 days . Global transit time varies (7-15 business days) based on air/sea freight options.
  • Q Can I order a sample kit for clinical evaluation?

    A Absolutely. We encourage distributors to request  sample kits  to evaluate our material quality and locking mechanisms. Sample preparation usually takes  3-5 days  depending on the specifications (e.g., Titanium or Carbon Fiber components).
  • Q Do you offer OEM/ODM services for External Fixation Systems?

    A Yes, we specialize in  OEM/ODM solutions . We can customize external fixators according to your clinical requirements, including  private labeling (laser marking) , custom instrument kit configurations, and packaging design to fit your local market needs.
  • Q What is the warranty policy for your External Fixation Devices?

    A Quality is our priority. XC Medico offers a  1-year warranty  on all external fixation systems covering manufacturing defects and material fatigue. Every fixator and instrument set undergoes 100% rigorous testing in our mechanics laboratory before shipment.
  • Q What quality certifications do you hold?

    A XC Medico operates under a strict medical-grade quality management system. We are  ISO 13485 certified , and our products comply with CE and major international regulatory standards, ensuring 100% traceability and safety.
  • Q Do you provide matching instrument sets for your implants?

    A Absolutely. We offer complete, high-precision surgical instrument sets for all our spinal systems (Open, MIS, Cervical, etc.). Our instruments are ergonomically designed for surgeon comfort and are fully compatible with our implants to ensure smooth intraoperative procedures.
  • Q What raw materials are used in your implants?

    A We refuse to compromise on quality. Our titanium implants are manufactured from premium  Ti6Al4V ELI (Grade 23)  sourced from trusted global suppliers. Our PEEK cages use certified material (e.g., from Invibio or equivalent medical-grade sources), ensuring biocompatibility and mechanical strength comparable to top international brands.
As a globally trusted Orthopedic Implants Manufacturer, XC Medico specializes in providing high quality medical solutions, including Trauma, Spine, Joint Reconstruction, and Sports Medicine implants. With over 19 years of expertise and ISO 13485 certification, we are dedicated to supplying precision engineered surgical instruments and implants to distributors, hospitals, and OEM/ODM partners worldwide.

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Tianan Cyber City, Changwu Middle Road, Changzhou, China
86-17315089100

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