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XC Medico Hassle Fri Afta Sales

Wi tinap biɛn ɛni implant ɛn inschrumɛnt we wi de mek. Wit di industri lida warranty, 30 de ritɔn polisi, ɛn wan dediket rapid rispɔns tim, wi de mek shɔ se yu ɔspitul ɔpreshɔn dɛn de rɔn witout intarapshɔn.

30 Dez Ritɔn

Wi de gi 30 dez ritɔn ɛn ɛkshɛnj polisi we nɔ gɛt kɔndishɔn frɔm di de we dɛn gɛt am, if di tin dɛn mit wi kɔndishɔn dɛn we wi kin sɛl bak:

Dɛn nɔ yuz am ɛn dɛn nɔ put am insay di bɔdi.
Di ɔrijinal pak nɔ pwɛl ɛn dɛn dɔn sial am ɔl.
Spɛsifikeshɔn dɛn de mach di ɔrijinal ɔda.

Ɛkstend Waranti

Dɛn mek am ɔnda strikt QMS, wi prɔdak dɛn de las pas di industri standad. If kwaliti prɔblɛm apin insay di warranty tɛm, wi kin gi fri ripɛnt ɔ riplesmɛnt:

Klas I (Instrumɛnt/Kɔnsumabl) 18 Mɔnt (Industry standad na 12) Fri Ripa ɔ Riplesmɛnt.
Klas II (Pawa Drill/Saw) 24 Mɔnt Fri Ripa ɔ Riplesmɛnt.
Klas III (Implant) 36 Mɔnt Fri Riplesmɛnt.

Klinik Sefty we pɔsin kin gɛt

Wi de tek di las rispɔnsibiliti fɔ wi injinɛri. Insay di rare ivent we wan mɛdikal insidɛnt pruv se na dairekt kɔz bay wan XC Medico prodak dɛfɛkt we dɛn yuz am strikt wan akɔdin to ɔspitul indikɛshɔn ɛn standad protɔkɔl wi go:

Kɔba ful wan di kɔst dɛm we gɛt fɔ du wit sɛkɔndari kɔrɛkshɔn ɔpreshɔn.
Trigεr wan imεdiεt intanal traysabiliti εn CAPA (Kכrεktiv εn Prεvεntiv Akshכn) protכkכl.

Nyu Fɔs Ɔda Polisi

XC Fɔs Ɔda Protɛkshɔn

Yu fɔs kɔpɔreshɔn de protɛkt frɔm prodak kwaliti ɛn shipmɛnt akkuracy to tɛknikal sɔpɔt ɛn dediket afta-sɛl savis.

Fɔs Kwaliti Isyu Fri Riplesmɛnt Afta Kɔnfɔm

Submit prodak ɛn difɛkt foto dɛn. We dɛn dɔn kɔnfyus am, XC Medico go riples di sem mɔdel fri.

3 Ia Implant Waranti Fri riplesmɛnt fɔ kɔnfyus kwaliti fayl ɔnda nɔmal yus.

QC Package Batch Traceability Inspekshɔn ripɔt fɔ ɛvri ɔda ɛn QC vidio fɔ pawa sistem.

Fri Rishipmɛnt Ɔda Akkuracy Dɛn kin chenj di rɔng saiz, kwantiti ɔ pak we dɛn nɔ wet fɔ di nɛks ɔda.

24H / 72H Savis Kɔmitmɛnt Rispɔns insay 24 awa ɛn wan sɔlv we dɛn dɔn pruv insay 72 awa.

Luk di ful wan XC Fɔs Ɔda Protɛkshɔn Polisi Kwaliti, delivri, warranty, tɛnki sɔpɔt ɛn savis tɛm. Luk di Ditiɛl dɛn bɔt di Polisi

Protɛkshɔn fɔ Kwaliti fɔ Prodak

Fɔ di fɔs kɔnfyus kwaliti ishu we afɛkt nɔmal ɔspitul yus, gi prodak ɛn difrɛns foto fɔ wan fri riplesmɛnt fɔ di sem mɔdel.
Ripit ripɔt bɔt di sem prɔblɛm nid fɔ gɛt foto ɔ vidio fɔ di tin we apin fɔ mek dɛn ebul fɔ chɛk di tin dɛn we apin.
Dɛn kin chenj di kɔnfyus dizayn, saiz, fɛnshɔn ɔ kɔmpitibliti ishu dɛn fɔ fri we dɛn nɔ gi ɛni ɔfishal ɔpgrɛd notis.
Ɛni ɔda tin we dɛn ɔda, gɛt wan Faktɔri Inspekshɔn Ripɔt. Pawa sistem dɛn inklud bak wan funkshɔnal QC vidio.

Waranti Kɔvarej

Implant: 3-ia kwaliti warranty frɔm dilivri.
Instrɔmɛnt dɛn fɔ ɔpreshɔn: 1 ia kwaliti warranty.
Wear parts: Fri riplesmɛnt fɔ kɔnfyus kwaliti ishu dɛn insay di fɔs 15 ɔspitul prosidyuz dɛn.
Dɛn nɔ de put di damej we mɔtalman dɔn mek, di we aw dɛn nɔ de wok di rayt we, we dɛn de yuz am wit fɛt-fɛt ɛn ɔda tin dɛn we nɔ fayn fɔ yuz am.

Ɔda ɛn Transpɔt Protɛkshɔn

Dɛn kin ship di kɔrɛkt saiz, kwantiti ɔ di pak we nɔ kɔrɛkt fɔ fri ɛn dɛn nɔ wet fɔ di nɛks ɔda.
If di pak we de na do nɔ nɔmal, kip di foto dɛn, kɔntak di XC ripɔt ɛn inspɛkt di shipmɛnt ɔnda XC gayd.
Di prɔdak dɛn we dɛn dɔn kɔnfyus se dɛn dɔn pwɛl we dɛn de kɛr dɛn go, dɛn kin chenj dɛn fɔ fri.
If XC ɔpgrɛd we dɛn nɔ anɔys mek di prɔdak ɔ inschrumɛnt dɛn we de naw nɔ kɔmpitabl, dɛn kin gi yu ɔpgrɛd prɔdak dɛn we yu dɔn pik fɔ fri.

Teknik ɛn Trenin Sɔpɔt

Prodak instrɔkshɔn, opareshɔn vidio ɛn onlayn tɛknikal gayd.
Dɛn kin arenj wokshɔp, ɔspitul ɔbzhɔveshɔn, KOL kɔmyunikeshɔn ɛn akademik trenin fɔ aplikeshɔn dɛn we dɛn sɛn siks mɔnt bifo tɛm.
Opareshɔn, kia ɛn mentenɛns gayd fɔ pawa sistɛm, wear pat ɛn ɔspitul inschrumɛnt.
Dediket fɔlɔp de kɔntinyu te dɛn lɔk di prɔblɛm we dɛn ripɔt.

Dilivri Kɔmitmɛnt

Dilɛy we XC Mɛdiko	Kɔmpɛnshɔn Kɔz
Insay 3 dez	Bay vayrɔs ikwal to 1% pan di ɔda valyu
Insay 7 dez	Bay vayrɔs ikwal to 1.5% pan di ɔda valyu
I pas 15 dez	XC Medico de pe di intanashɔnal transpɔt kɔst, we dɛn ɔl tu gri fɔ du

Dis kɔmitmɛnt nɔ de apin to let pemɛnt, chenj ɔda we di kɔstɔma aks fɔ, ad prɔdak ɔ kɔnfigyushɔn, ɔ fɔs majeure ivin lɛk wɔ, epidemik, natura disasta ɛn pɔt klos.

Ɔfishal Kɔmplen ɛn Afta-Sɛl Chanɛl Rispɔns insay 24 awa, sɔlvishɔn insay 72 awa ɛn dediket fɔlɔp.

Service@xcmedico.com

Di tin dɛn we dɛn nɔ de tɔk bɔt

Dɛn nɔ de kɔba fɔ riples ɔ ripɛnt ɔnda dɛn kɔndishɔn ya:

Damej we dɛn kin mek bikɔs dɛn nɔ kip dɛn fayn, dɛn nɔ de kip dɛn fayn, ɔ dɛn nɔ de fala di lɔ.
Damej we kin kɔmɔt frɔm di ɔspitul tɛknik we nɔ rayt ɔ di ɔpreshɔn we nɔ gɛt ɛnitin fɔ du wit di kwaliti fɔ di prɔdak.
Prodak dɛm we dɛn nɔ go ebul fɔ yuz bak bikɔs ɔf nɔmal klinik wear, nɔto di manufakchurin difrɛns.

Fɔ Rispɔns Kwik kwik wan

24 Awa fɔ di tɛm

Fɔs rispɔns ɛn intarim sɔlvishɔn we dɛn gi afta dɛn dɔn gɛt yu ɔfishal kwaliti notis.

7 Dez fɔ Wok

Komplit rut kɔz analisis, fayn plan fɔmyulashɔn, ɛn ishu rizɔlt ɛgzikishɔn.

Ripɔt wan Isyu

Fɔ mek shɔ se dɛn de du yu klem transparent wan ɛn fayn fayn wan, ɔl di afta sɛl rikwest dɛn na wi dediket Kwaliti Assurans tim de handle am.

Dairekt Kɔmplen Imel

service@xcmedico.com

We yu de sɛn imel, duya put:

Ɔda Nɔmba

Lot/Batch Nɔmba (UDI) .

Ditayl diskripshɔn fɔ di prɔblɛm

Klia foto/vidio dɛn

Konekt wit XC Medico Ɛkspɛkt dɛn

Yu rɛdi fɔ ɔpgrɛd yu ɔtpidik sapɔt chen? Submit yu prodak rikwaymɛnt ɔ aks fɔ wi ful katalog dɔŋ ya. Wi dediket sɛl injinia dɛn go ansa insay 12 awa wit tayla sɔlvishɔn ɛn ɛksaktɔ lida tɛm.

Wi rɛspɛkt yu prayvesi. Yu infɔmeshɔn na 100% sikrit ɛn dɛn nɔ go ɛva sheb am.

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