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XC Medico Hassle Free A hralh zawh hnuah

Kan implant leh instrument siam apiang hnung lamah kan ding vek a. Industry hmahruaitu warranty, ni 30 chhunga return policy, leh rapid response team inpe tak nen, i surgical operation te chu tihtawp lohvin kan kalpui thei a ni.

Surgical Quality tha tak a ni

Ni 30 chhunga lo kir leh tur

Kan dawn ni aangin ni 30 chhung unconditional return leh exchange policy kan pe a, chu chu thilte hian kan resaleable condition a tlin phawt chuan:

  • Hman loh leh implant loh.
  • Original packaging chu a la awm reng a, sealed vek a ni.
  • Specifications chu original order nen a inmil hle.

Warranty pawhsei a ni

QMS khauh tak hnuaia siam kan nih avangin kan thil siamte hi industry standard aiin a rei zawk. Warranty hun chhunga quality chhiatna a awm chuan a thlawnin siamthat emaw thlak danglam emaw kan pe thin:

  • Class I (Instruments/Consumables) Thla 18 (Industry standard chu 12 a ni) A thlawna siamthat emaw thlak emaw theih a ni.
  • Class II (Power Drills/Saws) Thla 24 chhung a thlawna siamthat emaw thlak emaw theih a ni.
  • Class III (Implants) Thla 36 chhung a thlawna thlak theih.

Clinical Safety a ni

Kan engineering-ah hian mawhphurhna tawp ber kan la a ni. Surgical indications leh standard protocols anga khauh taka hman a nih chuan XC Medico product defect avanga direct-a awm nia finfiah medical incident a awm fo chuan:

  • Secondary corrective surgery-a a kaihhnawih senso chu a huam kim vek.
  • Internal traceability leh CAPA (Corrective and Preventive Action) protocol siam nghal tur a ni.

Exclusions te pawh a awm

Replacement emaw repair emaw chu a hnuaia condition hnuaiah hian a huam lo:

  • Thil khawl dan dik lo, enkawl dik loh, emaw non compliant sterilization avanga chhiatna thleng.
  • Surgical technique dik lo avanga chhiatna emaw, product quality nena inzawm lo surgical failure emaw avanga chhiatna.
  • Clinical wear pangngai avanga hman nawn theih loh, manufacturing defects avanga hman nawn theih loh product.
Damdawi hmanrua te

Rapid Response a ni

Darkar 24 chhung a ni

I official quality notification i dawn hnuah initial response leh interim solution pek a ni.

7 Hnathawh Ni

Root cause analysis kimchang, final plan siam, leh issue resolution execution tihfel.

Hospital Background chungchang

Issue pakhat report rawh

I claim chu langtlang leh tha taka tihfel a nih theih nan, after sales request zawng zawng chu kan Quality Assurance team inpe takin an buaipui vek a ni.

Direct Complaint Email hmanga thawn theih a ni
service@xcmedico.com
Email i thawn dawnin:
Order Number a ni
Lot/Batch number (UDI) a ni.
Thubuai chungchang chipchiar taka sawifiahna
Thlalak/video chiang tak tak
 
 

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I orthopaedic supply chain tihchangtlun turin i inpeih em? I product mamawh submit la, a hnuaia kan catalog kimchang hi dil rawh. Kan sales engineer inpe tak takte chuan darkar 12 chhungin tailored solution leh lead time dik tak hmangin an chhang ang.

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